Commercial 24/7 support

We are an international NGO that is looking for a CMS to be used in a new to be developed site (to which material from our existing site is to be migrated). The CMS can be fully open source, proprietary or a hybrid system. Nothing has been decided yet, not even if we will use Drupal, but it seems the strongest OS candidate. However, an open source CMS will only be considered if we can find a company that can guarantee 24/7 support. Our main office is in London so this company has to be at least somewhere in the UK. I had searched not enough (did not see the "offered" link at the top) thought this forum would be the best way to come into contact with companies who can offer this kind of support for Drupal. Please let me know what your company can do for us. Thanks. (looking at the companies offering services under the "Offered" link now)
Neil's picture

There are a lot of guys here

There are a lot of guys here that deal specifically with NGOs (e.g. http://homemadedigital.com). Drupal has proved to be a great solution for international NGOs such as Amnesty, Greenpeace, comic relief (etc http://www.drupal.org.uk/events/drupal-ngos). There is a specialist support company called Acquia (http://acquia.com/) which, although US based, provides 24/7 enterprise level support for Drupal sites (The Economist uses them, which gives you idea of their level of 'seriousness'. Would very much like to help with strategy and development, however, I currently have my hands full working with a client full time. If you are using or considering using Drupal in February 2010, please do get back in touch as by then I will have opened a Drupal development shop. Neil -- Web strategy and solutions, with a twist of Drupal http://ndev.co.uk
websesame's picture

I would have said call me

I would have said call me but I am out of UK 70% of the year , though I have several UK clients who survive under this arrangement and several more in US and elsewhere who don't even know what I look like and don't care as long as their sites are working OK. www.websesame.com https://www.packtpub.com/drupal-6-site-bluepr...