How do I ask for a backup of my site?
Hi All,
My first post, I am sure someone will be able to answer this, but I am by no means technical so be gentle :)
My web hosting company has cocked up for the last time. They took my site offline for 5 days and I lost a load of clients and also all the SEO work I had done got completely ruined. When I ran a report on my site when it was down, it was listing all the details from the web company, so... all their keywords and descriptions!
They refused to take responsibility, so I have asked for a backup of my entire site (built on Drupal) They are rather good at charging for everything and this is no exception (£120 for the privilage).
what I need to know, is how to ask for the backup (anything techie I should be aware of?), I want to host it myself. Will the backup be easy to load onto a new server (I already own the URL address and point the name to their name servers). But I don't want them delivering a haphazzard load of rubbish to me with content and pages all over the place, it needs to be in such a format that it loads onto my server.
Any information and help in doing this would be greatly appreciated.
Very best wishes
Chris
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As a pointer, you need two
As a pointer, you need two things to recreate your Drupal site elsewhere:
1. A copy of your Drupal database
2. A copy of all files in and below the Drupal directory. You can get by without *all* those files since Drupal itself, modules and thmes can be downloaded from drupal.org. But at a minimum you need those files which are unique to your site - the content of sites/site-name/files but there may be other important locations (theme files, settings.php, etc.)
Hope this help. If you able install modules, try installing http://drupal.org/project/backup_migrate - that will allow you do download a copy of your Drupal database.